THREE PART SERIES
Course Length: Half day
Location: North York/Thornhill, ON
Price: Join the wait list for free!
Join the wait list and we will notify you once the next course is taking place. The course fee is $225 + HST and this includes all participant materials and a Certificate of Completion.
Group rates are available for groups of 6 or more, please contact firstname.lastname@example.org.
Get practical tips on preventing floor and stair defects
Learn how to read and interpret Tarion’s Construction Performance Guidelines
Network with builders and learn how they stay out of trouble
In this series of seminars, we discuss the most common defects in new homes and how to prevent them.
PAINT, TRIM & DRYWALL account for the majority of problems in most new homes. They are the most visible and irritating defects for homeowners. They can ruin an otherwise perfect house and they can hurt your reputation and bottom line.
FLOORS & STAIRS are often problem areas in most new homes. These defects irritate homeowners. They can ruin an otherwise perfect house and they can hurt your reputation and bottom line.
Note: You do not have to take the seminars in order to attend .
In this seminar, you will learn:
What a PDI is
How to prepare for the PDI
Where to start your PDI
How to prepare first time homeowners
The psychology to ensure a positive outcome
How to conduct PDIs with a group
How to conduct PDIs with a home inspector
How to describe Tarion Warranty information
The proper way to document issues – warranted or not
How to explain the builder’s procedures for completing items
How to maintain homeowner satisfaction after the PDI has been completed
ABOUT THE INSTRUCTOR
HENDERSON BROTHERS CONTRACTING & CONSULTING
Dave has over 30 years experience in the residential construction industry in a variety of positions from hands-on trade experience to policy, Code and Tarion development. Dave is a former Tarion Operations Manager, Director of Industry Relations for the Ontario Home Builders’ Association and most recently Supervisor of Quality Assurance for Brookfield Residential. He has been involved in every Building Code change process with the Ministry of Municipal Affairs and Housing since 1992.
Dave is also a co-author of the Tarion Construction Performance Guidelines. Dave currently works with builders to analyze internal processes, identifying opportunities for quality improvements and
customer service excellence.