THREE PART SERIES 

DIFFICULT DEFECTS

Course Length: Half day

Date: TBD

Location: North York/Thornhill, ON

Price: Join the wait list for free!

Join the wait list and we will notify you ​once the next course is taking place. The course fee is $225 + HST and this includes all participant materials and a Certificate of Completion.

Group rates are available for groups of 6 or more, please contact training@buildability.ca

  • Get practical tips on preventing floor and stair defects

  • Learn how to read and interpret Tarion’s Construction Performance Guidelines

  • Network with builders and learn how they stay out of trouble

COURSE DESCRIPTION

In this series of seminars, we discuss the most common defects in new homes and how to prevent them. 

PAINT, TRIM & DRYWALL account for the majority of problems in most new homes. They are the most visible and irritating defects for homeowners. They can ruin an otherwise perfect house and they can hurt your reputation and bottom line. 

FLOORS & STAIRS are often problem areas in most new homes. These defects irritate homeowners. They can ruin an otherwise perfect house and they can hurt your reputation and bottom line.

Note: You do not have to take the seminars in order to attend .

Course objectives

In this seminar, you will learn:

  • What a PDI is

  • How to prepare for the PDI

  • Where to start your PDI

  • How to prepare first time homeowners

  • The psychology to ensure a positive outcome

  • How to conduct PDIs with a group

  • How to conduct PDIs with a home inspector

  • How to describe Tarion Warranty information

  • The proper way to document issues – warranted or not

  • How to explain the builder’s procedures for completing items

  • How to maintain homeowner satisfaction after the PDI has been completed

ABOUT THE INSTRUCTOR

DAVE HENDERSON

HENDERSON BROTHERS CONTRACTING & CONSULTING

Dave has over 30 years experience in the residential construction industry in a variety of positions from hands-on trade experience to policy, Code and Tarion development. Dave is a former Tarion Operations Manager, Director of Industry Relations for the Ontario Home Builders’ Association and most recently Supervisor of Quality Assurance for Brookfield Residential. He has been involved in every Building Code change process with the Ministry of Municipal Affairs and Housing since 1992.
 

Dave is also a co-author of the Tarion Construction Performance Guidelines. Dave currently works with builders to analyze internal processes, identifying opportunities for quality improvements and

customer service excellence.

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North York, ON M2N 3A4

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