Customer Service & Tarion Warranty
An essential course for all homebuilding staff. Learn how to deliver exceptional customer service.
Available spots
Service Description
IMPORTANT: You will receive an email reminder for the course one (1) week before its commencement date. Course Description: Led by the former Executive Director of the Consumer’s Council of Canada, our most popular workshop will teach you how to implement effective service strategies from sales to closing. It will teach you how to establish or re-establish trust with your homeowner after a misunderstanding. You will understand your homeowner and they will understand you! You will be able to ensure customer satisfaction throughout the construction process. Do not miss this seminal workshop, and its fast-paced interactive exercises and lectures! By the end of the workshop, you will be able to: - Explain the most important factors of service excellence and how to implement them - Manage customer expectations and understand how they affect customer service - Discuss the causes of disputes, customer dissatisfaction and learn how to resolve disputes - List attributes of an effective customer service strategy and plan - Describe how to provide good customer service throughout the home buying process - Navigate through difficult conversations with customers to produce win/win results - List the characteristics of emotional intelligence and their importance to service excellence - Plan for service work including: time and trades management - Explain Tarion’s role in the new home industry in Ontario - Describe the Ontario New Home Warranties Plan Act & Regulations as it relates to your homebuilding business - Explain the details of the Tarion Warranty including: deposit protection; delayed closing; and the one-, two-, and seven-year warranties - Use Tarion Registrar Bulletins 1, 4, and 6. - Apply Tarion’s Construction Performance Guidelines - Understand Appeal mechanisms: LAT (Licence Appeal Tribunal) and BAF (Builder Arbitration Forum) Questions? Call 416-961-3487 or email training@buildability.ca
Upcoming Sessions
Cancellation Policy
Sometimes life happens, so if you need to cancel your registration from a course, we understand! Our refund policy is detailed below. If you are enrolled in a virtual or in-person class and it is: 1. More than 7 days prior to the first day of the course, you will receive a full refund less a 5% payment processing & administrative fee 2. Less than 7 days prior to the first day of the course, you will receive a 75% refund 3. If you attended 1 day of class, you are eligible for a 50% refund 4. If you attended 2 or more days of class, you are not eligible for any refund. If you want to be replaced by someone else from your organization, please let us know as soon as possible. No charge will be assessed in this case. Any and all changes to your registration status must be received by phone or email. Rescheduling, relocating, or cancelling events is at the discretion of buildABILITY Corporation. Should this happen, we will provide a notice 5 days prior to the seminar, you will not be charged.
Contact Details
+ 4169613487
business@buildability.ca
Sheppard Avenue East 170, Toronto, ON M2N 3A4, CAN