Price
$149
Length
1 Half-Day
Dates
TBD
Time
9:30AM - 12:30PM
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Get hands-on advice from established builders
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NETWORK WITH BUILDERS AND OTHER PROFESSIONALS
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FAST-PACED MORNING SEMINAR
COURSE DESCRIPTION
A Pre Delivery Inspection (PDI) is a Tarion requirement and can sometimes be a daunting and uncomfortable experience for you and the home buyer, but it doesn’t have to be!
Too many houses are being presented with defects that should have been resolved long before the PDI. Use the PDI as a celebration of the new home. If you dread doing PDIs or just want to do them better, this seminar is for you! Learn how to plan, conduct, and respond to the PDI.
Course objectives
In this seminar, you will learn:
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What a PDI is
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How to prepare for the PDI
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Where to start your PDI
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How to prepare first time homeowners
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The psychology to ensure a positive outcome
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How to conduct PDIs with a group
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How to conduct PDIs with a home inspector
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How to describe Tarion Warranty information
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The proper way to document issues – warranted or not
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How to explain the builder’s procedures for completing items
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How to maintain homeowner satisfaction after the PDI has been completed
Michael lio, P.eng
buildability CORPORATION
Michael has worked with builders across Canada for more than 30 years. He has worked with Tarion since 1988 as a consultant and most recently as a board member. Michael has been a consumer advocate over his entire career. He has been the Executive Director of the Consumers Council of Canada (2000 to 2008) and the Homeowner Protection Centre (2009 to 2014). He has represented consumers on various organizations including the boards of ESA, TSSA, and Advertising Standards Canada. Michael has facilitated hundreds of training sessions for audiences across Canada. Recently, he authored the publication, Best Practices for Builder Customer Service as a compendium of procedures and policies from the very best home builders from across Canada and the United States. Michael has built a tool kit for builders to immediately improve their relationship with their homeowners.
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