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Frequently Asked Questions

What is your refund policy?

Sometimes life happens, so if you need to cancel your registration from a course, we understand! Our refund policy is detailed below.

If you are enrolled in a virtual or in-person class and it is:

  • More than 7 days prior to the first day of the course, you will receive a full refund less a 5% payment processing & administrative fee

  • Less than 7 days prior to the first day of the course, you will receive a 75% refund

  • If you attended 1 day of class, you are eligible for a 50% refund

  • If you attended 2 or more days of class, you are not eligible for any refund. 


If you want to be replaced by someone else from your organization, please let us know as soon as possible. No charge will be assessed in this case.

Any and all changes to your registration status must be received by phone or email.

Rescheduling, relocating, or cancelling events is at the discretion of buildABILITY Corporation. Should this happen, we will provide a notice 5 days prior to the seminar, you will not be charged.

How do I become registered with HCRA?

The steps to become a licensed Part 9 residential builder in Ontario: 

  1. Complete seven educational competencies

  2. Submit your application to the HCRA.

You can check out the HCRA website for more details about the application process. 

What courses do you offer?

buildABILITY offers all seven educational competencies in-class. Our seven HCRA-approved courses are:

  • Legal Issues in Housing

  • Financial Planning & Management

  • Construction Technology & Building Science

  • Ontario Building Code: The House 

  • Site Supervision: Project Management & Scheduling

  • Customer Service & Tarion Warranty

  • Business Planning & Management

We also offer a number of different workshops and seminars which you will find on our course listing page. 

Can I get a discount if I sign up for all seven courses?

We offer group training discounts for teams of 6 or more people that register for one course. Please contact us for the special rates.

If you require financial support, please check out the Canada-Ontario Job Grant.

Is there any funding available for taking your courses? 

We encourage you to check out the Canada-Ontario Job Grant.

Can I get Continuing Education (CE) credits or hours from your courses? 

Yes! Our courses will qualify for CE credits for several professional organizations (e.g. OAA, OBOA, OACETT, PEO, AATO).

We will provide you with a Certificate of Completion for you to submit to your governing organization.

I’m a builder and I want to send my staff for training. Which courses work for which of my staff?

For Site Supervisors, we recommend that they register for our Site Supervision: Project Management & Scheduling course.

For Service/Warranty Representatives, we recommend our Customer Service & Tarion Warranty workshop. This workshop is also great for anyone on your team who might interact with your homeowners or customers. It is one of our most popular courses.

If you want your staff to brush up on their technical expertise, understand how buildings work, or navigate the Ontario Building Code like a pro, then our fundamental technical workshops, Construction Technology & Building Science and Ontario Building Code: Part 9 - The House are a perfect match. These courses are designed by experts to fully equip participants with the confidence and technical skills that they need to excel in the home building industry.

Do I need to take the HCRA courses in a specific order?

There is no specific order that you need to take the courses in. We try to schedule courses on a regular basis to better match your busy schedules.


However, there are some things that you may want to consider to optimize your learning experience:

Will I get a paper certificate if I pass the course?

You will receive an electronic certificate upon successful completion of a course. Please let us know if you need a physical copy and we can arrange a pick-up at our office. You will need to give us prior notice if you will be picking up your certificate. We will also submit a Statement of Achievement to the HCRA when you are done with all your courses. You can request a Statement of Achievement from us here. 

How do I prepare for the builder application with HCRA?

We have a course for that! Our Business Planning & Management course will provide insight on the process and help you prepare the required documents and information for your builder license application with the HCRA.  

Detailed information can be found on the Become a Licensed Builder page on the HCRA website.

I haven't been in school for a while and I'm anxious about the exams. What should I do?

Don't worry, we offer lots of support for all of our classes. If you have any questions about the class, our facilitators are always there to help you out. Our courses have supplemental materials and textbooks that help you to better learn the content.

We also find that social learning is really effective so we provide lots of opportunities to work with your peers during our workshops. It may also help to create a study group with your fellow classmates.

Some students are anxious about passing the exam, but we offer on free rewrite! That means if you fail, we will administer an exam rewrite for you at no extra cost. If you are unsuccessful during your rewrite, you will need to enroll in the course again. 

Do I need to buy any textbooks?

We strive to create a complete learning experience for all our participants, so you will be provided with the necessary textbooks for nearly all of our workshops.


There are two exceptions where the publication of the material is beyond our control. These courses are: 

  • Financial Planning & Management

  • Ontario Building Code: Part 9 - The House

We will provide instructions on how to purchase these additional materials upon registration.

Is there any special technology that I will need to participate in the virtual courses?

We believe in creating an exciting and complete learning experience, so in order to fully participate in our interactive and discussion-filled sessions, you will need a working microphone and webcam. Most laptop devices have these functions built-in, but you should ensure everything is working properly prior to the first class. If you need any assistance in setting up your device, please feel free to contact us.


Are there still exams for the virtual courses? How are they conducted virtually?

Like our in-person classes, all exams will be conducted during the workshop sessions. Prior to thescheduled exam time, students will receive a secure examination link. We require that all students have their webcams on while the exam is in progress so that the instructor and invigilators can monitor.

How long are the virtual classes?

The length of the virtual classes will vary from course to course. Most courses will require multiple sessions to cover all the materials and the final exam. The duration of each session may range from 3-5 hours. Breaks and lots of activity-based exercises will be provided, so it won't feel long at all!

Are all your courses offered virtually?

Most of our courses will be available virtually. However, courses and workshops that require extensive in-person participation and activities may not be made available online in or to preserve the quality of the course.

Didn't find what you were looking for?

Contact us via email or phone at 416-961-3487.

Continuing Ed
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