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Course Listing Live online BUILDER LICENSING COURSES Course Status Dates Length Delivery Platform Price Legal Issues in Housing Register now May 7, 14, 21, 28*, 2024 3 Half Days + Exam* Live Online $599 Financial Planning & Management Register now May 9, 16, 23, 2024 3 Half Days Live Online $599 Site Supervision: Project Management & Scheduling Register now May 31, Jun 7, 14, 21, 2024 4 Half Days Live Online $599 Ontario Building Code: The House Register now Jun 4, 11, 18, 25, 27, Jul 2, 4, 9, 11, 16, 18, 2024 9 Half Days + Exam Live Online $1,200 Customer Service & Tarion Warranty Register now Jun 5, 12, 19, 26, 2024 4 Half Days Live Online $599 Business Planning & Management SOLD OUT TBD 3 Half Days Live Online $599 Construction Technology & Building Science Register now June 10, 17, 24, 27, 2024 4 Half Days Live Online $699 In-Person BUILDER LICENSING COURSES Pre-registrations for individuals are currently not available. In-person course scheduling will be based on demand. If interested please call 416-961-3487. For private group, staff training for any of the listed courses, please visit our Private Training page and submit a request. LIVE ONLINE BUILDING INDUSTRY WORKSHOPS Course Status Dates Length Delivery Platform Price House Construction 101 Register Apr 29, May 1, 3, 2024 3 Half-Days Live Online $399 Defect Recognition in Housing Register May 7, 14, 21, 28, 2024 4 Half-Days Live Online $599 Perfecting the Art of the PDI Register May 22, 2024 1 Half-Day Live Online $149 The Science of Building Better Basements Register Jun 3, 2024 1 Half-Day Live Online $99 Construction Project Financing TBD TBD 1 Half-Day Live Online $79 Avoiding Ice Dams TBD TBD 1 Half-Day Live Online $99 Stacked Row Houses TBD TBD 1 Day Live Online TBD Contract Law for Builders TBD TBD 1 Half-Day Live Online $99 IN-PERSON BUILDING INDUSTRY WORKSHOPS Pre-registrations for individuals are currently not available. In-person course scheduling will be based on demand. If interested please call 416-961-3487. For private group, staff training for any of the listed courses, please visit our Private Training page and submit a request.

HCRA-approved CUSTOMER SERVICE & TARION WARRANTY Price $599 Length 4 Half Days Dates Jun 5, 12, 19, 26, 2024 Time 1:00PM - 5:00PM "BuildABILITY opened my eyes to areas of my customer interactions that I've been lacking but didn't realize until now." - Don M. ​ An essential course for all staff. Learn how to deliver exceptional customer service. HCRA-Approved Live Online View other Licensing Courses Register now Our most popular course! MANAGE CUSTOMER EXPECTATIONS SAIL THROUGH DIFFICULT CONVERSATIONS FOR WIN/WIN RESULTS USE EMPATHY TO BUILD TRUST WITH HOMEOWNERS LEARN THE TARION WARRANTY RULES COURSE TEXTBOOK written by michael lio One free exam rewrite included COURSE DESCRIPTION Led by the former Executive Director of the Consumer’s Council of Canada, our most popular workshop will teach you how to implement effective service strategies from sales to closing. It will teach you how to establish or re-establish trust with your homeowner after a misunderstanding. You will understand your homeowner and they will understand you! You will be able to ensure customer satisfaction throughout the construction process. ​ Do not miss this seminal workshop, packed into 4 half-days of fast-paced interactive exercises and lectures! Course objectives By the end of the workshop, you will be able to: ​ Explain the most important factors of service excellence and how to implement them Manage customer expectations and understand how they affect customer service Discuss the causes of disputes, customer dissatisfaction and learn how to resolve disputes List attributes of an effective customer service strategy and plan Describe the home buying process and how to provide good customer service throughout Navigate through difficult conversations with customers to produce win/win results List the characteristics of emotional intelligence and their importance to service excellence Plan for service work including: time and trades management Explain Tarion’s role in the new home industry in Ontario Describe the Ontario New Home Warranties Plan Act & Regulations as it relates to your homebuilding business Explain the details of the Tarion Warranty including: deposit protection; delayed closing; and the one, two, and seven year warranties Use Tarion Registrar Bulletins 1, 4, and 6. Apply Tarion’s Construction Performance Guidelines Understand Appeal mechanisms: LAT (Licence Appeal Tribunal) and BAF (Builder Arbitration Forum) ABOUT THE INSTRUCTOR Michael lio , P.eng buildability CORPORATION Michael has worked with builders across Canada for more than 30 years. He has worked with Tarion since 1988 as a consultant and most recently as a board member. Michael has been a consumer advocate over his entire career. He has been the Executive Director of the Consumers Council of Canada (2000 to 2008) and the Homeowner Protection Centre (2009 to 2014). He has represented consumers on various organizations including the boards of ESA, TSSA, and Advertising Standards Canada. Michael has facilitated hundreds of training sessions for audiences across Canada. Recently, he authored the publication, Best Practices for Builder Customer Service as a compendium of procedures and policies from the very best home builders from across Canada and the United States. Michael has built a tool kit for builders to immediately improve their relationship with their homeowners. Register now View other Licensing Courses Note: This is part of the new HCRA Education Criteria as of February 1, 2021 for new applicants proposing to build residential freehold and low-rise condominium under Part 9 of the Ontario Building Code. For more information on what competencies you need to meet, please visit “HCRA's Getting Registered Page“. ​ This is a technical workshop intended for persons wishing to become a HCRA registered homebuilder. buildABILITY reserves the right to limit registration to individuals with the necessary demonstrated prerequisite knowledge and expertise. ​ Our refund policy can be found on our FAQ page.

HCRA-approved Financial planning & management Price $599 Length 3 Half Days Dates May 9, 16, 23, 2024 Time 9:00AM - 12:00PM Gain the skills to successfully manage and control your finances. Designed to give you an in-depth understanding of the essential financial aspects of your business. HCRA-Approved Live Online View other Licensing Courses Register now TAUGHT BY A CHARTERED PROFESSIONAL ACCOUNTANT SMALL GROUP SETTING TO FACILITATE LEARNING HIGHLY INTERACTIVE SESSION ONLY THREE AFTERNOONS! One Free Exam rewrite included COURSE DESCRIPTION Successfully operating a home building business is not a simple task. It can be easy to get lost in the everyday activities and put financial planning on the back burner, but it’s important to know that this aspect of your business is essential and vital to maintain the health of your business. Financial planning and management will help you make more money. It enables you to cut costs. It helps you set and achieve short-term and long-term goals. That’s just some of the things that financial planning and management will do for you. ​ Course objectives By the end of the course, you will be able to: ​ Explain the difference between bookkeeping and accounting Describe basic accounting terminology Understand record keeping responsibilities Explain overhead costs Understand the users of financial information Explain basic elements of an income statement and balance sheet Describe financial planning Describe a business plan Explain the relationship between the business plan and financial planning Describe financial projections Explain the purpose of proforma financial statements Describe financial statements Explain the purpose of a cash flow statement Explain and calculate breakeven analysis Describe common pricing strategies Describe factors to consider for pricing Explain the difference between margins and markups Apply margins and markups Explain benchmarking Identify types of construction financing Describe credit arrangements Describe collateral security requirements Describe a PO system Explain the controls for extras and changes Explain the purpose of internal controls Describe internal control procedures ADDITIONAL INFORMATION The course uses the textbook Accounting and Financial Management for Residential Construction, 5th edition by Emma Shinn, published by the National Association of Home Builders. This textbook must be purchased separately . It is available as an eBook from Amazon (Kindle app) and as a print copy at Chapters/Indigo. If you are ordering the print copy, please allow sufficient time for shipping. ABOUT THE INSTRUCTOR Michael is a Senior Manager with MNP’s Real Estate and Construction Services team in Markham. He specializes in providing assurance, accounting, and taxation services to private clients. Michael has extensive experience working with high-rise and low-rise developers and builders, commercial and residential property operators, and commercial construction businesses. Michael received a Bachelor of Commerce (Honours) degree (with a specialization in accounting) as well as a Graduate Diploma in Accounting, both from Queen’s University. He is a Chartered Professional Accountant (CPA), qualifying as a Chartered Accountant (CA). Michael Hutter, CPA, CA Senior Manager, MNP Register now View other Licensing Courses Note: This is part of the new HCRA Education Criteria as of February 1, 2021 for new applicants proposing to build residential freehold and low-rise condominium under Part 9 of the Ontario Building Code. For more information on what competencies you need to meet, please visit “HCRA's Getting Registered Page“. ​ This is a technical workshop intended for persons wishing to become a HCRA registered homebuilder. buildABILITY reserves the right to limit registration to individuals with the necessary demonstrated prerequisite knowledge and expertise. ​ Our refund policy can be found on our FAQ page.

Proven business strategies for operating a profitable and efficient construction firm. Written by a successful management researcher, advisor, and educator to construction contractors, The Construction MBA reveals effective operating practices for managing the multiple processes that must work simultaneously to make a construction firm consistently profitable. The methods in the book apply to both general and specialty contracting firms and describe how to grow both the top line and bottom line. This strategic resource explains how to integrate metrics into your business model that allow you to identify and react to critical trends. You'll learn ways to gain the competitive edge by adopting superior processes, speeding up your business cycle, and maximizing client satisfaction. Tips for positioning your firm on the "sweet spot" of the risk-reward curve are also included. Real-world case studies demonstrate the concepts presented in this practical guide. In addition, eight legendary management books are reviewed and their lessons are applied to the construction contracting business. The Construction MBA covers: The new business model Corporate objectives and strategies Work acquisition Operations management Human resources Financial management Technology Good operating practices Click here for a free Preview Click here for the Purchase Link

These helpful guidelines outline work and material deficiencies in new homes and residential condominium units that are covered under the statutory warranty. Click here to download!

Contains the 10 most commonly reported warranty items and provides helpful tips for builders on how to avoid them. Click here to download!